Bid Title: Ambulance Billing & Payment Application Outsourcing
Category: Fire Department
Status: Closed

The City of Oak Forest (City) is hereby soliciting proposals from qualified vendors for the purpose of outsourcing ambulance billing, including both transport and non-transport related charges. The City of Oak Forest is a municipality located about 25 miles southwest of downtown Chicago, Illinois with a population of 28,000. During 2019, the City had 3,696 total calls (of which 2,325 were ambulance, 16 were vehicle fire, and 311 involved motor vehicle accidents). OFFD regularly transports to the following medical facilities:

Advocate Christ Medical Center, Oak Lawn, IL
Advocate South Suburban Hospital, Hazel Crest, IL
Franciscan Health/St. James, Olympia Fields, IL
Palos Community Hospital, Palos Heights, IL
UChicago Medicine Ingalls Memorial, Harvey, IL

This initiative is to enhance customer service by providing customers with modern technology billing processes and procedures, filing with Medicare, Medicaid, and other private insurance carriers, processing payment of claims, account processing up until account submission to a collection agency and providing customer service. The qualified proposer is to provide a turnkey program that is seamless to customer, utilizes modern billing and payment application technology, and customer service practices while demonstrating compliance with the Health Insurance Portability and Privacy Act (HIPPA) requirements for privacy, security, and electronic data transmission standards.

Publication Date/Time:
9/11/2020 10:00 AM
Closing Date/Time:
10/19/2020 5:00 PM
Contact Person:
For questions contact:
John F. Janozik, Fire Chief
Offerors are to submit proposals, which will be opened and evaluated in private.

Please refer to the RFP document for the qualifications and other pertinent information regarding this Request for Proposal.

Special Requirements:
Questions regarding this Request for Proposals should be referred to John F. Janozik ( OR 708-687-6050 x 1900 OR fax: 708-687-1424) at any time prior to October 19, 2020. Answers that are not contained in the RFP document will be sent to all proposers via an addendum.

No direct verbal contact with the Finance or Fire Dept. may be made during the open solicitation period.

Proposals are to be submitted no later than 5:00 p.m. on October 19, 2020, to John F. Janozik, Fire Chief, 5620 James Dr., Oak Forest, IL 60452.

Respondents shall submit one (1) loose unbound original document and one (1) USB flash drive in Microsoft Word or PDF form in a sealed envelope. On the outside of the envelope or package, write RFP-- Outsourced Ambulance Billing—Due October 19, 2020. Copies are neither required nor desired. Proposals will be submitted to the address listed below:

City of Oak Forest Fire Department
5620 James Drive
Oak Forest, IL 60452

The proposal shall contain the following information, including but not limited to the Specifications listed herein:

(1) Title page showing the firm’s name, headquarters address, contact person, and subject of the proposal.
(2) Table of contents.
(3) Transmittal letter signed by a partner or principal of the firm, stating the firm’s understanding of the work to be done, the commitment to perform the work within the time period specified, and a statement that the proposal is a firm and irrevocable offer for a minimum of ninety days.
(4) Signed Proposal Sheet.
(5) Information regarding the size of the firm.
(6) Number of years firm has offered medical billing services.
(7) Information regarding the qualifications and experience of the Company (Contractor Qualifications Form attached).
(8) Information regarding the qualifications and experience of the professional staff to be assigned to the engagement, including a breakdown of the work to be done by each level of professional staff (partner, manager, senior, staff accountant, etc.).
(9) Information regarding the geographical boundaries of vendor headquarters.
(10) Information and a minimum of 3 samples of reports that can be provided to the City. Following contract award, the exact style, type and frequency of report will be determined by the City, in conjunction with the Company.
(11) At a minimum three (3) references of current and past contracts as specified below.

Related Documents:

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